Get escalated chat queue

GET

/api/chat/operator/queue

Get list of escalated chats waiting for an operator

Request

Authorization

API Key

Add parameter in header

X-API-Key

Example:

X-API-Key: ********************

Responses

🟢200

application/json

List of escalated chats

Body

Request Example

Shell

JavaScript

Java

Swift

curl --location --request GET 'https://snakk-backend-production.up.railway.app/api/chat/operator/queue' \
--header 'X-API-Key: <api-key>'

Response Example

[
    {
        "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
        "agent_id": "2b1e3b65-2c04-4fa2-a2d7-467901e98978",
        "agent_name": "string",
        "customer_name": "string",
        "customer_email": "string",
        "escalated_reason": "string",
        "priority": 1,
        "message_count": 0,
        "escalated_at": "2019-08-24T14:15:22.123Z"
    }
]

Modified at 2025-12-17 20:24:06

Get operator statistics

Get operator's active chats