Poll session status for human handoff

GET

/api/chat/session/{sessionId}/status

Public endpoint - Widget polls this to check for status changes and new operator messages. Used during human handoff flow.

Request

Authorization

API Key

Add parameter in header

X-API-Key

Example:

X-API-Key: ********************

Path Params

Query Params

Responses

🟢200

application/json

Session status and new messages

Body

🟠404

Request Example

Shell

JavaScript

Java

Swift

curl --location --request GET 'https://snakk-backend-production.up.railway.app/api/chat/session//status?lastMessageId' \
--header 'X-API-Key: <api-key>'

Response Example

{
    "status": "active",
    "operator_name": "string",
    "has_operator": true,
    "new_messages": [
        {
            "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
            "content": "string",
            "sender_type": "operator",
            "created_at": "2019-08-24T14:15:22.123Z",
            "operator_name": "string"
        }
    ]
}

Modified at 2025-12-17 20:24:06

Delete chat avatar/logo

Poll session status (POST to avoid caching)