Get full agent detail

GET

/api/support/customer/{tenantId}/agents/{agentId}

Returns the complete configuration for a single agent, including its instructions, voice/turn-detection settings, configured tools with their last-24-hour performance, and knowledge base file status. Intended for support staff.

Request

Authorization

Path Params

Responses

🟢200

application/json

Full agent detail.

Bodyapplication/json

🟠401

🟠404

🔴500

Request Example

Shell

JavaScript

Java

Swift

curl --location 'https://api.snakk.ai/api/support/customer//agents/' \
--header 'X-API-Key: <api-key>'

Response Example

200 - Example 1

{
    "agent": {
        "name": "string",
        "active": true,
        "voice": "string",
        "language": "no",
        "recording_enabled": true,
        "silent_recording_enabled": true,
        "greeting_message": "string",
        "greeting_speaks_first": true,
        "transfer_enabled": true,
        "transfer_number": "string",
        "knowledge_base_enabled": true,
        "human_handoff_enabled": true,
        "human_handoff_message": "string",
        "no_operator_message": "string",
        "allowed_embed_domains": [
            "string"
        ],
        "workflow_mode": true,
        "vad_type": "server_vad",
        "silence_duration_ms": 700,
        "prefix_padding_ms": 400,
        "instructions": "string"
    },
    "tools": [
        {
            "name": "string",
            "display_name": "string",
            "description": "string",
            "type": "string",
            "enabled": true,
            "parameters": {
                "property1": "string",
                "property2": "string"
            },
            "last_24h": {
                "calls": 0,
                "success": 0,
                "failed": 0,
                "avg_response_ms": 0,
                "last_error": "string"
            }
        }
    ],
    "knowledge_base": {
        "enabled": true,
        "total_files": 0,
        "indexed_files": 0,
        "failed_files": 0,
        "files": [
            {
                "filename": "string",
                "size_kb": 0,
                "uploaded_at": "2019-08-24",
                "status": "indexed",
                "chunks": 0,
                "error": "string"
            }
        ]
    }
}

Modified at 2026-07-08 19:01:40

Get a customer's current-month usage

Create a tool call log