1. Chat Operator
Snakk AI - Voice Agent Platform API
  • HubSpot setup guide
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  • System
    • Simple health check
      GET
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      GET
  • Tenants
    • Create a new account
      POST
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    • List your phone numbers
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  • Subscription
    • Get current subscription and usage
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  • Web Access
    • Create a web voice session token
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    • Generate an agent prompt from a description
  • Account
    • Get current account
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    • Platform-wide overview (legacy)
  • Knowledge Base
    • List knowledge base files
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  • Chat Widget
    • Get public widget config
    • Start a chat session
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    • Poll session status
    • Poll session status (POST)
    • Get full widget config
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    • Upload chat avatar
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    • List all chat sessions
    • Get session with messages
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  • Chat Operator
    • Create a contact request
      POST
    • Get operator queue
      GET
    • Get operator's active chats
      GET
    • Claim a chat
      POST
    • Release a chat
      POST
    • Send message as operator
      POST
    • Update operator status
      PUT
    • Operator real-time events
      GET
    • Get session messages (operator)
      GET
    • Update session customer info
      PUT
    • List contact requests
      GET
    • Update a contact request
      PUT
    • Get operator statistics
      GET
  • Chat Verification
    • Get chat verification status
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    • Run the retention sweep now
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    • Set and attach a reseller domain
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    • Get a reseller's billing basis
  • Agent builder
    • Store a generated agent configuration
    • Retrieve a stored agent configuration
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  • AI assist
    • Refine an existing agent prompt
    • Crawl a website and generate an agent prompt
    • Generate an agent via the guided wizard
    • Crawl a website and extract structured business data
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  • Auth & onboarding
    • Lazily migrate a legacy password
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  • Billing
    • List subscription plans
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  • Branding
    • Resolve white-label branding for a host
  • Calendar
    • Google calendar OAuth callback
    • Outlook calendar OAuth callback
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  • Chat
    • List sessions for an agent
    • Get operator status
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    • List deletion certificates
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    • Get verification retention policy
    • List marketplace tools
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  • Invites
    • Get invitation details
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  • Knowledge base
    • List knowledge base files for an agent
    • Upload a knowledge base file for an agent
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  • Organizations
    • List my organizations
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  • Partner
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  • Phone numbers
    • List all pool numbers with summary
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    • Purchase a phone number
    • Assign a number to an agent
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    • Release a number from your account
  • Wholesale
    • Reseller
      • Get the current reseller
      • Update reseller branding and settings
      • List resellers the admin belongs to
      • Get portal domain and DNS status
      • Upload a branding image
      • List packages
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      • Get act-on-behalf access for a customer
      • Portfolio usage and billing for a month
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      • Top conversation topics for a month
      • List the number pool
      • Add a number to the pool
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      • List reseller staff
      • Add a reseller staff member
      • Change a staff member's role
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      • List a customer's topups for a month
      • Add a topup on a customer's behalf
      • Export billing basis as CSV
      • List email templates
      • Override an email template
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      • List deletion certificates
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      • Get sending domain status
      • Register a sending domain
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      • List integration OAuth providers
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  • Support
    • Look up a customer by email
    • List a customer's agents
    • Get a customer's current-month usage
    • Get full agent detail
  • Tool logs
    • Create a tool call log
  • Top-ups
    • Get this month's minute balance
    • List available top-up packages
    • Order a top-up package
  • Users
    • List team members
    • Invite team member
    • Update user role
    • Remove team member
  • Web access
    • Get agent avatar preview info
  • Webhooks
    • Agent call-ended notification
    • Look up agent by phone number
    • Log a tool call from the agent
  • End-of-call webhooks
    • List end-of-call webhooks
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    • Delete end-of-call webhook
  • Schemas
    • Tenant
    • Error
    • Agent
    • AgentCreate
    • ToolLog
    • AgentUpdate
    • Call
    • AgentTool
    • Tool
    • CreateToolRequest
    • UpdateToolRequest
    • EndOfCallWebhook
    • CreateEndOfCallWebhookRequest
    • UpdateEndOfCallWebhookRequest
    • Workflow
    • WorkflowDefinition
    • KnowledgeBaseFile
    • ToolCallLog
    • AgentCalendar
    • ResellerBranding
    • ResellerModules
    • WholesalePriceTiers
  1. Chat Operator

Get operator queue

GET
/api/chat/operator/queue
Returns escalated chat sessions waiting for a human operator for the authenticated tenant, ordered by priority then escalation time, with per-session message counts.

Request

Authorization
API Key
Add parameter in header
X-API-Key
Example:
X-API-Key: ********************
or

Responses

🟢200
application/json
Escalated sessions awaiting an operator.
Bodyapplication/json

🟠401
🔴500
Request Request Example
Shell
JavaScript
Java
Swift
curl --location 'https://api.snakk.ai/api/chat/operator/queue' \
--header 'X-API-Key: <api-key>'
Response Response Example
[
    {
        "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
        "agent_id": "2b1e3b65-2c04-4fa2-a2d7-467901e98978",
        "tenant_id": "34f5c98e-f430-457b-a812-92637d0c6fd0",
        "status": "string",
        "escalated_at": "2019-08-24T14:15:22.123Z",
        "escalated_reason": "string",
        "escalation_summary": "string",
        "priority": 0,
        "customer_name": "string",
        "customer_email": "string",
        "created_at": "2019-08-24T14:15:22.123Z",
        "assigned_operator_id": "string",
        "message_count": 0,
        "agent_name": "string"
    }
]
Modified at 2026-07-08 19:01:40
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Create a contact request
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Get operator's active chats
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