Look up a customer by email

GET

/api/support/customer

Searches for a customer account by email address and returns every organization (tenant) the email is associated with, along with each organization's plan and subscription status. Intended for support staff.

Request

Authorization

Query Params

Responses

🟢200

application/json

Lookup result. When a match is found, found is true and organizations lists each org. When no match is found, only found: false is returned.

Bodyapplication/json

🟠400

🟠401

🔴500

Request Example

Shell

JavaScript

Java

Swift

curl --location 'https://api.snakk.ai/api/support/customer?email=user%40example.com' \
--header 'X-API-Key: <api-key>'

Response Example

200 - Customer found

{
    "found": true,
    "user_email": "user@example.com",
    "organizations": [
        {
            "tenant_id": "11111111-2222-3333-4444-555555555555",
            "company_name": "Example AS",
            "plan": "Pro",
            "plan_slug": "pro",
            "plan_minutes_included": 1000,
            "status": "active",
            "created_at": "2026-01-15",
            "user_role": "owner"
        }
    ]
}

Modified at 2026-07-08 19:01:40

Remove integration OAuth credentials

List a customer's agents